Bill Clearance
- Bills must be settled at the Billing Counter on the ground floor.
- After paying the bill, collect the Clearance Certificate from the Billing Counter.
- Provide the Clearance Certificate to the ward nursing staff to complete the discharge process.
Post-Discharge Documentation
Collect your post-discharge medication advice from the Nursing Station.
Obtain your medical and diagnostic reports (original copies) from the Nursing Station upon discharge.
Feedback Form
- At the time of discharge, you will be given a Feedback Form to fill out.
- The Management sincerely requests you to take some time to fill out this form accurately.
- This feedback helps the Management review and improve its services.
- If you do not receive the form, please ask for it.
- After completing the form, please post it in the designated box.
- Your honest feedback is crucial for enhancing our services.
Medico-Legal Cases and Cashless Insurance Patients
- For Medico-Legal Cases and Cashless Insurance Patients, investigation reports will be retained by the hospital.
- You can request photocopies of these reports, which will be issued after approval from the Hospital Management.
Medicine Returns
- Used or opened medicines will not be accepted for return.
- Ensure all unused medicines are returned to the Pharmacy along with the original bill to obtain a refund.
Additional Information
Discharge Procedure
Upon clearing your bills and receiving the Clearance Certificate, the ward nursing staff will assist you with the discharge process.
- Ensure you understand the post-discharge instructions provided by your healthcare team for a smooth recovery.
Medical Records
- It is essential to collect all your medical records, including prescriptions, diagnostic reports, and follow-up instructions, before leaving the hospital.
- Keep these records safe for future reference and follow-up appointments.
Follow-Up Appointments
- Schedule any necessary follow-up appointments as advised by your doctor.
- Ensure you have all the contact information and appointment details before leaving.
Discharge Planning
- The hospital staff will provide you with a discharge plan, which may include dietary restrictions, activity guidelines, and medication schedules.
- Adhering to this plan is crucial for your recovery and preventing any complications.
Insurance and Billing Queries
- If you have any questions regarding your bills or insurance claims, the Billing Counter staff will assist you.
- Ensure all your billing queries are resolved before leaving the hospital.
Transportation
- If you require assistance with transportation, inform the hospital staff in advance.
- Arrangements can be made for a safe and comfortable journey home.
Support Services
Prakriya hospitals provides various support services, such as physiotherapy, dietary consultations, and home care services, if needed.
Inquire about these services if they are part of your discharge plan.
Emergency Contacts
- Make sure you have the hospital’s emergency contact numbers for any urgent needs post-discharge.
- Keep a list of emergency contacts handy, including your primary care physician and close family members.
