Hospitalisation Estimates
Issuance of Estimates
- The Billing Department will provide a Hospitalisation Estimate upon request.
- Estimates are prepared based on ward type and specific requirements projected by the Consultant on the Billing Estimate Form, according to Prakriya Hospital norms.
- Estimates are indicative and may vary depending on the course of hospitalisation and changes in the patient's care plan.
- The final hospitalisation bill may differ from the estimate and this variance is beyond the control of the Hospital.
- Pharmacy charges are not included in the estimates.
Validity of Estimates
- Only estimates issued by the Manager of the Billing Department are valid.
- Verbal estimates or those given by unauthorized personnel will not be considered.
Cashless Insurance Estimates
- Estimates are also prepared for pre-authorization purposes for cashless insurance patients.
- Accurate information must be provided for these estimates.
Room Charges Inclusions
- Room charges cover bed charges, linen, nursing, and housekeeping services.
- A schedule of room charges is available at the Admission Counter.
Changes in Charges
- All charges and deposits are subject to change without prior notice at the sole discretion of the Management.
Advance Deposit
Initial Deposit
An advance deposit, as determined by the Management, must be paid at the time of admission.
Routine surgical procedures will not proceed if the requisite deposit is not paid.
Patients and attendees are requested not to argue with the Ward Nursing Staff, Floor Manager, or Patient Relations Executive regarding deposits.
Receipt Preservation
- All deposit receipts should be preserved carefully and produced at the time of final bill payment.
Additional Deposits
- Additional deposits will be required if the patient is transferred to the ICU or undergoes a surgical procedure.
- The Floor Manager or Patient Relations Executive will keep an updated account of the progressive bill and request additional deposits during hospitalisation.
- Prompt payment of these additional deposits is necessary to ensure uninterrupted treatment.
Payment Methods
- Payments during office hours can be made by cash, UPI, debit card, or credit card at the Cash Counter against an official receipt.
- Cheque payments are accepted only after approval from the Finance Director and are generally not allowed.
Insurance and Billing
- For insurance-covered services, the Billing Department will coordinate with the Insurance Help Desk to process necessary documents and confirm coverage details.
Refunds and Adjustments
- Any refunds or adjustments for overpayments will be processed according to hospital policy.
- Refunds will typically be processed through the original payment method.
Transparency in Charges
- The hospital strives to maintain transparency in its billing process.
- Detailed bills with itemized charges will be provided to ensure clarity and understanding.
Contact for Assistance
- For any queries or assistance, call our Helpdesk at 080 22028600.
Additional Information
Billing Queries
- For any questions related to bills or charges, the Billing Department staff will assist you.
- Ensure all billing queries are resolved before discharge.
